Privacy Policy

Franklin Marketing, LLC ("Franklin Marketing," "we," "us") runs this website, franklin.marketing. This policy explains what information we collect when you visit or contact us, what we do with it, and the choices you have. We've written it to be read, not skimmed past — because how we handle your information is part of how we do business.

The short version: we collect what you give us and the minimum the site needs to run. We use it to respond to you and serve you. We don't sell it, and we don't use it for advertising networks.

What we collect

Information you give us. When you use our contact form or email us, we receive what you send — typically your name, email address, phone number, what you're interested in, and your message. If you become a client, we collect what's needed to do the work and invoice you.

Payment information. Payments are processed by Stripe, our payment processor. Your card number goes to Stripe, not to us — we never see or store full card details. Stripe's handling of your information is governed by its own privacy policy.

Technical basics. Like nearly every website, our servers and security systems log technical information such as IP address, browser type, and pages visited. We use this to keep the site secure and working, not to profile you.

Analytics. We use two analytics tools to understand how the site is used so we can improve it: Google Analytics (via Google Site Kit) and Microsoft Clarity. Google Analytics collects usage information — pages visited, approximate location, device and browser details, and how you arrived — using cookies and similar identifiers. Microsoft Clarity additionally captures behavioral data such as clicks, scrolling, and mouse movement, and may reconstruct anonymized session replays and heatmaps so we can see where the site helps and where it confuses. We use these tools for site improvement, not advertising. Google and Microsoft process this data as our service providers under their own privacy terms, and Microsoft may use Clarity data as described in its privacy statement. You can opt out of Google Analytics with Google's browser opt-out add-on, and limit both tools by blocking cookies in your browser — the site will still work.

Cookies. We use a small number of cookies to make the site function and to measure how it's used — primarily the analytics cookies described above, which help us distinguish one visit from another. We do not use advertising cookies or sell data to ad networks. You can block cookies in your browser settings; core pages of the site will still work.

How we use your information

We use the information we collect to:

• Respond when you reach out — a person reads your message, and we reply to the address you gave us;
• Provide, invoice, and support the services you've engaged us for;
• Keep the website secure and improve how it works;
• Send occasional email you've asked for. Every marketing email includes an unsubscribe link, and unsubscribing works.

We do not use your information for targeted advertising, and we do not sell it. That also means the "do not sell or share" opt-outs required by some state privacy laws largely don't apply here — there's nothing to opt out of. If you have questions about your information anyway, email us and we'll help.

Who we share it with

We share information only with the service providers that make our business run — website hosting and content delivery, payment processing (Stripe), analytics (Google and Microsoft, as described above), form handling, and email delivery. These providers are authorized to use your information only to provide their services to us.

Beyond that, we would disclose information only if required by law (such as a subpoena or lawful government request), to protect our rights or someone's safety, or as part of a merger or sale of the business — in which case the acquiring party would be bound to honor the commitments in this policy.

How we protect and keep it

We use reasonable safeguards appropriate to a business our size — encrypted connections (SSL), managed and monitored hosting, malware scanning, and access limited to the people who need it. No system is perfectly secure, and we won't pretend otherwise; if a breach ever affects your personal information, we will notify you without undue delay, consistent with applicable law.

We keep personal information as long as we need it to serve you, meet legal and tax obligations, and maintain business records — and not longer.

Your choices

Email us at any time to ask what information we have about you, to correct it, or to ask us to delete it. We'll respond within 30 days, and if something prevents us from honoring a request, we'll tell you why. You can also unsubscribe from any marketing email with one click.

A few specifics

Children. This site is not directed to children under 13, and we do not knowingly collect their information.

Third-party links. Our site links to other websites. Their privacy practices are their own — read their policies.

Do Not Track and Global Privacy Control. We don't sell your data or use it for targeted advertising, so there is no sale or ad-tracking for these browser signals to opt you out of. Our site analytics run regardless of these signals; if you prefer not to be measured, blocking cookies or using Google's Analytics opt-out add-on is the effective route.

Changes. If we update this policy, we'll change the date at the top. If a change is material, we'll say so plainly on this page.

Contact us

Franklin Marketing, LLC
hello@franklin.marketing
(615) 900-0807