10 minutes

Paul means small.

Part 6 ended with the founder gone and the message still traveling. As we end this series, I want to address one of the most common lies in marketing. Better marketing takes more. More budget. More reach. More control over what gets said about you. More, more, more … and then it works.

It’s a lie. And I can prove it. There’s a simple test Paul’s story gives us: take everything away and see what’s left.

One at a time he loses his good name, his plan, his home field, and finally his own presence. Watch what’s still happening after each loss. That — the movement still going without Paul — is what was working the whole time.

30 — Take away the good press.

By the end, Paul’s reputation arrived before he did — and it wasn’t good. When he reached Rome, the Jewish leaders there told him: with regard to this sect we know that everywhere it is spoken against. Everywhere.

Don’t overlook the first half of their sentence: we desire to hear from you what your views are. The bad press booked the meeting.

In Ephesus — Part 6 told the riot — it started with a silversmith named Demetrius who gave the reason for the bad press: Men, you know that from this business we have our wealth. In Philippi, the slave girl’s owners moved when their hope of gain was gone. The loudest opposition came from whoever was profiting from the way things were.

Next, look at how it ended. Every time. Gallio, in Corinth, threw the case out. The Roman tribune in Jerusalem: charged with nothing deserving death or imprisonment. King Agrippa: This man could have been set free if he had not appealed to Caesar. Challenged everywhere. Cleared everywhere. Even in Ephesus. After three years in Artemis’s own city. The town clerk told the mob that Paul’s companions were not blasphemers of our goddess. Paul challenged the status quo without trashing the people inside it. His own words, before a governor: I always take pains to have a clear conscience toward both God and man.

Take away the good press, and what’s left is Paul’s conduct — his character.

You don’t control what gets said about you. The review. The competitor’s jab. The industry voice who says your way won’t work. If you practice better marketing in an industry that runs on gimmicks, you’re a challenger whether you meant to be or not. The pushback will come from anyone who profits from the old way. Don’t go looking for it. Attention-seeking fights are just another gimmick. Don’t fear it, either. Opposition sends people to look. Your conduct is what they find. Treat people with goodness and integrity — including the ones opposing you — and let time do its part. Paul waited years for some of those verdicts.

31 — Take away the plan.

Paul wanted to visit Rome for years. I have often intended to come to you (but thus far have been prevented), he wrote — a stop on the way to Spain, the far edge of the map from Part 3. That was his plan. A free man, a team, the next city on the road.

He did end up in Rome. But, not according to plan. A mob in Jerusalem. An arrest. Two years in a cell in Caesarea. An appeal to Caesar. A shipwreck. An Odyssey-like epic! He arrived under guard, in chains.

Then the chains went to work. From prison — Rome, by most readings — he wrote to Philippi: what has happened to me has really served to advance the gospel, so that it has become known throughout the whole imperial guard. The soldier on the other end of the chains was a room Paul could never have booked on his own. The letter closes with greetings from those of Caesar’s household. And Luke ends the book of Acts right there: Paul under guard, welcoming all who came, teaching with all boldness and without hindrance.

Bound with chains as a criminal, he wrote near the end. But the word of God is not bound!

Take away the plan, and what’s left is the message — and whoever is in front of you.

Every marketer is limited. Limited budget. Limited time. Limited rooms. Paul felt it — the appointed time has grown very short. But, it never slowed him down. It focused him. That’s the only honest kind of urgency: pressure you accept for yourself, never the countdown timer you put on a customer.

Your plan will break. When it does, run Part 3’s test on wherever you landed. Is anyone responding? Does it lead somewhere? The limit you fight against may be the road you’re on.

32 — Take away the home field.

I digressed in Part 5. Here’s Malta.

Fourteen nights in a storm. Two hundred seventy-six people aboard. The ship hit a reef and broke apart. Everyone made for an island nobody recognized. Every room from Part 3 — gone. No standing invitation. No shared context. Strangers. Cold. Soaking in the rain and sea. Luke was there: The native people showed us unusual kindness, for they kindled a fire and welcomed us all.

Notice who went first. Not Paul. The islanders.

Then, notice what the apostle did: Paul had gathered a bundle of sticks and put them on the fire. The thinking doer, soaking wet, doing the smallest useful thing in front of him.

A viper came out of the sticks and fastened on his hand. The islanders decided he was a murderer getting what he deserved. He shook it off, didn’t die, and they changed their minds and said that he was a god. Crowds turn — both directions. Luke records Paul arguing with neither verdict. He just kept being useful. The island’s chief man, Publius, received us and entertained us hospitably for three days. Publius’s father was sick; Paul visited him and prayed, and putting his hands on him, healed him. Then the rest of the island came. Three months later, they had a send-off: They also honored us greatly, and when we were about to sail, they put on board whatever we needed.

Luke doesn’t record a single sermon on Malta. He records a sequence.

Take away the home field, and what’s left is kindness. Then relationship. Then trust. In that order.

Paul’s line for how he worked was all things to all people — a servant to all. Part 2 showed it in Athens, with words. Malta shows it with actions. He was a guest inside someone else’s culture, and he acted like one. He didn’t mock what they believed. He received their kindness before he offered his own. He served where the need was.

Every business is a guest somewhere. A client’s industry. A trade association. A Facebook group. A town you just moved to. That’s the community-at-large. Most marketers walk into that room with a pitch. Don’t. Do the small useful thing nobody asked for. Receive well, too — letting people be kind to you isn’t a debt. It’s the start of the relationship. You can’t ask for trust. You can only be around, and useful, long enough to be given it.

It works with strangers. It works with competitors, too. Be kind to them. You may meet them again in a storm.

Gather sticks.

33 — Take away Paul.

Last note. Every city took Paul away eventually — run out, moved on, and then gone for good.

His goal was never conversions. If it had been, the first journey would have ended at Derbe: they had preached the gospel to that city and had made many disciples. Done. Count it. Go home. Instead they turned around and walked back through the very cities that had stoned him and run him out — strengthening the souls of the disciples. He put the aim in one line: that we may present everyone mature. Not counted. Mature.

Here is what discipleship does. Paul to Timothy, near the end: what you have heard from me in the presence of many witnesses entrust to faithful men, who will be able to teach others also. Count the generations in that sentence. Paul. Timothy. Faithful men. Others.

And then Corinth. Other teachers arrived there carrying letters of recommendation. Did Paul need one? You yourselves are our letter of recommendation … to be known and read by all.

This whole series has been about a man who wrote letters. His best one was people.

Take away Paul, and what’s left are people who carry the message. That was the aim the whole time.

We map a customer’s journey in five stages: aware, appeal, ask, act, advocate. It isn’t a funnel — my aversion to funnel speak is a whole other series. Real people skip around and circle back. Most marketing is built to end at act. The sale. On to the next one. That’s a convert.

The goal was never the sale. The sale is a result. The aim is the person — known, served, better off — until they carry the message themselves. Willingly. Excitedly. A stranger in the community-at-large. A guest at the table in your connected-community. A customer. An advocate — your letter, read by all.

That’s the promise Part 1 opened with: advocates who carry the message themselves. It’s customer-ing in one sentence. The goal is never the sale. It’s the advocate.

You don’t grow by chasing sales. You grow by serving people — and serving them well.

Run it this week.

  • Check what they’d find — read the hardest thing said about you in public: a review, a comment, a competitor’s jab. Answer it once, plainly, no heat. Then look at your conduct the way a stranger would. That’s what opposition sends people to see.
  • Gather sticks — pick one place where you’re the guest. Do one small useful thing there this week with no ask attached.
  • Read your letter — call one customer from a year ago or more. No pitch. Ask them: “If you were explaining us to someone like you, what would you say?” Write down their exact words. That’s your letter of recommendation. If nobody comes to mind to call, that’s where the work is.

The seed.

Part 2 left something on the table. At Paphos, the community widened and the name shrank. Paulus means small. Remember?

He lived out his name honestly. The least of the apostles. The very least of all the saints. His critics agreed: his bodily presence is weak, and his speech of no account. No budget, no media, no institution behind him — that’s how this series opened. Then the story took his good name, his plan, his home field, and his freedom. Small to begin with. Smaller by the end.

Jesus had already said what small things do. The kingdom of heaven is like a grain of mustard seed that a man took and sowed in his field. It is the smallest of all seeds, but when it has grown it is larger than all the garden plants and becomes a tree, so that the birds of the air come and make nests in its branches.

I’ve spent years with small business owners. I’ve lost count of how many times I’ve heard, “we’re just small.” Said like an apology. Hear me. Everything that survived the test in this last part of the series is an advantage of being small. Conduct. The person in front of you. A bundle of sticks. People you know by name, who carry the message when you’re gone. You plant. You water. You were never the one giving the growth anyway.

Small isn’t the obstacle to better marketing. It’s the shape of it.

Paul means small.

Plant it well.

The whole map: Paul, the Marketer — seven parts, thirty-three notes, one page. If you’ve read all seven, thank you. I mean that. Tell me, which note are you actually going to run?

Questions, answered.

What’s the difference between a customer and an advocate?

A customer acted. An advocate carries the message themselves — willingly, to people you’ll never meet. Most marketing is built to end at the sale. Better marketing treats the sale as a result and the person as the aim: known, served, and better off. Paul’s version: You yourselves are our letter of recommendation.

Can a small business compete with big marketing budgets?

Not at being big. At being known — yes. Take away the budget and see what’s left: your conduct, the person in front of you, the small useful thing, the people you know by name. Those are what make advocates, and a budget can’t buy one of them.